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Supporting Council waste and recycling collection changes

Bolton

April 2016 – September 2016

Areas Targeted

3,000 households in:

Halliwell, Daubhill


Campaign Summary

The aim of the campaign was to encourage residents to use their recycling bins ahead of the introduction of the ‘slim bin’ service where resident’s 240 litre general rubbish bins were swapped with a 140 litre bin.

The campaign also worked to increase the understanding of recycling and waste prevention in the area and encourage the adoption of positive behaviours from residents.


Campaign Activities

  • Households in the area were spoken to via door knocking to remind them of the recycling system and order any missing bins
  • A bin shaped leaflet containing key recycling information was delivered to each household
  • Recycling bin stickers were placed onto each households recycling bins as a prompt to remind them what to recycle and how to do it right
  • Family open days were held at our recycling education centre to increase residents understanding of recycling
  • ESOL (English for Speakers of Other Languages) work packs were provided to local classes

Campaign Results

  • 246 people spoken to at the door
  • 2 community events attended by a total of 85 people
  • 6 Open Days attended by 67 Adults and 56 children
  • 300 sets of leaflet and stickers distributed to Bolton@Homes
  • 3 ESOL packs distributed to each 3 ESOL classes within Bolton

Further reading

Case study coming soon

 

Oldham

December 2016 – July 2017

Areas Targeted

4,500 households in:

Chadderton


Campaign Summary

The aim of the campaign is to encourage residents to recycle more following a change to the collection service; the general rubbish bins (grey bin) are now collected once every 3 weeks instead of every 2 weeks.


Campaign Activities

  • All households will be door knocked to remind them of the recycling service and inform them about recyclable items that people tend to forget
  • An online version of the survey will also be made available for those residents who are not spoken to at the doorstep [Add link to survey?]
  • A leaflet will be delivered to each household
  • A ‘no food waste sticker’ will be placed on the general waste bin as a reminder
  • The ‘Bin it to Win it’ competition will be used as an incentive for residents to recycle right. Competition entries will be collected via both online and doorstep survey. Random entries will be selected and their bins inspected on collection day. The prizes will get allocated to those households that have recycled right
  • Thank you banners will be placed around the borough
  • Community events are being held across the targeted area
  • Local schools are being approached and offered a coach to travel to one of the education centres or an assembly will be offered

Campaign Results

This page will be updated in August 2017 once the results are available.


Further reading

Case study coming soon

 

Salford – Phase 1

April 2016 – September 2016

Areas Targeted

12,500 households in:

Boothstown, Cadishead, Irlam, Little Hulton, Pendlebury, Swinton, Walkden and Worsley.


Campaign Summary

The campaign aimed to  support the introduction of Salford City Council’s new 3 weekly general rubbish collection service by providing information to residents about their recycling bins.

The campaign also wanted to gain insights into residents’ satisfaction of the waste and recycling collection service they receive from the Council.


Campaign Activities

  • All households were door knocked. The survey aimed to inform residents about what they can recycle at home and help address any recycling barriers. Residents were also given the chance to order new recycling containers
  • A ‘customer service satisfaction’ leaflet was delivered to all households. The leaflet made the residents aware of the councils’ customer satisfaction survey and how to take part. and they were given the opportunity of entering a free prize draw to win £150 worth of shopping vouchers
  • Community events were held across the targeted area
  • Visits to our education centres were offered to local schools and community groups

 Campaign Results

  • 4948 residents spoken to at the door
  • The general overall satisfaction rate with the customer service was 92% satisfied at the doorstep and 66% online
  • 3,448 bin requests taken
  • Residents collected nearly 400 liners from several sites where free caddy liners were available over a three month period
  • 4,965 Salford Council service change leaflets delivered
  • 3 community festivals attended and 2 information stalls delivered (total of 160 residents spoken to)
  • 113 residents completed the online survey

Further reading

Case study coming soon

 

 

Salford – Phase 2

January 2017 – March 2017

Areas Targeted

12,500 households in:

Eccles, Barton, Winton, Claremont, Weaste and Seedley.


Campaign Summary

The campaign aimed to  support the introduction of Salford City Council’s new 3 weekly general rubbish collection service by providing information to residents about their recycling bins.

The campaign also wanted to gain insights into residents’ satisfaction of the waste and recycling collection service they receive from the Council.


Campaign Activities

See Salford – Phase 1


Campaign Results

This page will be updated once the results become available


Further reading

Case study coming soon


 

 

Recycle for Greater Manchester